For more than a decade, Chick-fil-A has sat at the very top as the best-rated fast food chain restaurant for customer satisfaction. But that all changed in the most recent survey shared on Tuesday.
The American Customer Satisfaction Index ( ACSI ), which rates eateries based on thousands of customer surveys, reported that Jersey Mike’s is the new top contender by one point. Following a poll of 16,464 respondents, Jersey Mike’s was awarded 84 out of 100 possible points, while Chick-fil-A scored 83.
The next highest options in customer satisfaction were Jimmy John’s, Panda Express, KFC, Papa John’s, and Pizza Hut, in that order. Chick-fil-A has been the top-rated fast food restaurant for the past 13 years in the ACSI survey.
Well-known brands like Burger King and McDonald’s were further down the list, with BK earning a 77 and McDonald’s scoring just 70 points out of 100.
This was the first time Jersey Mike’s made it in this category at all. Other restaurants on the rise that debuted on the ACSI list include Wingstop (77 points) and Raising Cane’s (79 points).
“The U.S. restaurant industry faced difficulties in 2025, with total sales struggling to keep pace with inflation,” the report said. “In a market defined by trade-offs, customers are placing greater emphasis on consistency, reliability, and perceived value as opposed to just price. Brands that deliver a consistently enjoyable experience are gaining ground.”
Chick-fil-A is so popular that long lines at the drive-thru at some franchises became a real point of concern in years past. In California, the Santa Barbara City Council considered labeling one of the locations a public nuisance over long lines that backed up into nearby streets and caused traffic issues.
The franchise’s traditional values have also led to controversies in some parts of the nation. In 2021, Democratic state legislators in New York pushed to keep Chick-fil-A out of rest stops in the state because of past donations to organizations that are allegedly anti-LGBT.
But despite the Left’s desperate attempt to take down Chick-fil-A, the brand has remained stronger than ever, even though it’s only open six days per week and is closed on Sundays. The restaurant is always working on innovating, including the latest menu update in the form of the first-ever non-chicken kids meal.
The new Mac and cheese kids’ meal will feature a medium cup of Mac and cheese, made with Chick-fil-A’s blend of Parmesan, Cheddar, and Romano cheeses, as The Daily Wire previously reported .
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