IOL Reporter | Published 3 hours ago
As South Africa gears up to phase out the green barcoded ID book, a crucial question looms over the future of the country’s elderly and bedridden citizens who are unable to travel to Department of Home Affairs offices to apply for Smart IDs.
The transition to biometric Smart IDs is designed to eradicate fraudulent practices associated with the current ID system, but it raises alarming concerns about accessibility for vulnerable populations.
The Department of Home Affairs has confirmed that the phasing out of the green ID book is part of a larger initiative to implement a fully digital identity system. Home Affairs Minister Dr Leon Schreiber has communicated that the government is “rapidly moving” towards this goal, citing the vulnerabilities of the current ID books to fraud and organised crime.
Furthermore, President Cyril Ramaphosa has hinted that a definitive cut-off date will be established when the green ID book will no longer be accepted.
While no specific deadline has been set yet, the department has been consistently urging South Africans to transition to Smart ID cards. The long-term plan envisions universal Smart ID enrollment along with a digital identity platform by 2029. For many elderly South Africans, particularly those who are bedridden or residing in old-age facilities, the prospect of standing in long queues at Home Affairs offices presents a barrier.
Mobile offices and home visits
The Department of Home Affairs has elaborated on its plans to expand access channels in lieu of the green ID book.
This expansion includes partnerships with banking institutions and the deployment of over 220 mobile offices throughout the country. Despite the absence of a formal policy targeting the vulnerable during the green ID's phase-out, some mobile outreach services are already being conducted to cater to individuals in hospitals, care homes, and isolated communities.
These mobile units are equipped with live-capture technology that records the necessary biometric information, such as fingerprints and photographs, essential for Smart ID applications. Additionally, Home Affairs has expressed interest in enhancing their “Home Affairs @ home” services, designed to facilitate digital channels and home-delivery systems, thus reducing the necessity for citizens to visit offices personally.
Elderly or bedridden individuals will likely need assistance from family members, caregivers, or social workers to arrange mobile Home Affairs visits or special appointments. However, an ongoing challenge complicates this process: the Smart ID requirements for biometric verification.
Biometrics
Smart IDs necessitate the physical capturing of biometrics, including fingerprints and facial recognition, meaning that relatives cannot simply submit documents on behalf of bedridden individuals. Specifically for those confined to their beds, Home Affairs officials may need to visit their homes or care facilities—a task that requires more comprehensive planning and resources.
As the green ID phase-out accelerates, civil society organisations and elder-care groups are anticipated to advocate for clearer guidelines to ensure that pensioners—who depend on their IDs for accessing healthcare, banking services, and grants—are not left stranded.
It is important to note that while South Africa is advancing towards Smart IDs, the Home Affairs Department has reaffirmed that green ID books remain legal and valid for the time being. The department has stressed that no immediate cancellation date has been announced, and the current ID books will only be phased out once Smart ID access is readily available for all citizens.
Officials have recognised the barriers that many South Africans, particularly in rural areas and older demographics, continue to face in accessing Smart ID services. Recent estimates suggest that millions of citizens are still relying on green ID books, over a decade since Smart IDs were first introduced.
In the meantime, elderly individuals who are unable to travel are encouraged to reach out to their nearest Home Affairs office, local councillors, or social development offices to inquire about the availability of mobile services and special arrangements for assistance.
IOL
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