Money
Jet2
A customer said they couldn't find some details on their online Jet2 account
Nicholas Dawson
11:44, 15 Jun 2026
This article contains affiliate links, we will receive a commission on any sales we generate from it. Learn more
Jet2 has spoken out to clarify how its online booking rules work. The update came after a customer ran into an issue retrieving some details of their booking .
The customer contacted the airline over social media as their parents needed to get some details of their booking. They explained: "My parents need to provide evidence of a booking to appeal an airport parking fine but it's not showing up in their online account." The person said that when they tried to add in the details of the booking in their appeal claim it "says the booking is already linked". They asked Jet2 if they could be emailed a copy of their booking.
Jet2 responded to say that the details should already be to hand in their parents' email inbox. The group explained: "Your parents should have a copy of their booking information in their emails, as this is sent every time a booking is made. Alternatively they can contact our customer services team."
Drivers with older cars may face HMRC struggle
The company shared a link to a page on the Jet2 website where you can submit a complaint. This online form involves providing your booking reference along with some other personal details, along with your feedback.
Lost emails
In response to this, the person said: "They can't find the email unfortunately and need to provide this evidence within 14 days but the link provided says 28 days. They've not been able to get help on the phone either."
To this Jet2 said that calling up may be the best option. The group said: "We recommend your parents get in touch directly on 0333 300 0737, and a member of the team may be able to assist further."
The person said their parents had tried phoning up but had been "on hold for ages". Jet2 said in response: "Unfortunately the wait times can vary depending on how many customers are trying to get in touch. We apologise for any inconvenience this may cause."
In another case of an online issue, a customer was frustrated to be told they could not check in online. Writing on social media on the morning of Sunday, June 14, they asked why the online check-in was closed for a flight on Thursday, June 18.
Online check in limit
Jet2 said in response: "Our online check in system only allows so many passengers to check in online, the remaining must do so at the airport free of charge." They encouraged the customer to send them a direct message about the issue.
Article continues below
Guidance on the airline's website states that you can check in online from 28 days up to six hours before your flight leaves. You can do this in the Jet2 app or by logging into your account and going to Manage My Booking.
You will need to have to hand your booking reference and your passport details, to check in and get your boarding pass.
Choose Daily Mirror as a 'Preferred Source' on Google News for quick access to the news you value.
Jet2
Heathrow Airport
Gatwick Airport Crawley
Stansted Airport Limited
Manchester Airport
Edinburgh Airport
Birmingham International Airport PLC
Holidays
Cheap holidays
Family holidays
Read the full article at Daily Mirror →
United Kingdom