United KingdomResidents at over 50 Arcare aged care facilities in Australia have initiated a class action lawsuit against the for-profit provider, alleging illegal charges for services like high teas and exercise classes that residents could not use due to mobility or cognitive impairments. The lawsuit claims Arcare charged 'additional services fees' as part of a mandatory 'signature package' between July 2020 and July 2026, which included services already legally required to be provided. According to aged care legislation, providers can only charge for additional services if residents agree, can access and benefit from them, and have the capacity to use them. The claimants argue that residents were in an unequal bargaining position, relying on aged care for medical or social needs, and were told the signature package was non-negotiable. Arcare has not yet responded to the lawsuit, and a spokesperson stated the company would not comment while the matter is before the court. The lawsuit also alleges that some residents on strict dietary regimes or lacking capacity to operate technology were charged for items like Foxtel, newspapers, and wireless internet.
Procjena pristranosti (Lijevo): The article frames the issue as a violation of residents' rights and highlights systemic unfairness in the aged care industry, emphasizing the power imbalance between residents and the for-profit provider. It uses terms like 'unconscionable conduct,' 'mandatory services,' and 'unequal bargaining' to
