Une touriste s'est blessée en vacances et a dû payer 6 200 euros, mais pour une raison, elle n'a pas été remboursée.

A German woman who sustained injuries while on holiday in Austria was left with a bill of €6,200 for helicopter evacuation, which her insurance company refused to reimburse. The case has sparked debate over the extent of coverage under travel health insurance policies and the criteria for medical necessity in emergency situations. The incident occurred during a trip to Austria, where the woman suffered a fracture of the lower spine after attempting to move her vehicle. Emergency services were called, and a doctor assessed the situation, concluding that helicopter evacuation was necessary. The operator issued a charge of €6,200 for the intervention. The woman initially paid the fee but later sought reimbursement from her health insurance provider, arguing that the helicopter transfer was medically justified due to the remote location and the risk of severe complications, including potential paralysis, if she had been transported by ambulance. However, the Regional Court in Hesse ruled against her claim, stating that the costs of air rescue are typically covered only in cases involving immediate life-threatening danger or serious injury requiring urgent intervention. In this instance, the court determined that a conventional ambulance would have been sufficient for safe transportation. The ruling is still pending appeal. The woman suffers from osteoporosis, a condition that increases the risk of fractures and complicates recovery. She argued that the terrain made ground transport impractical and that the helicopter was the only viable option to ensure her safety. Her legal team emphasized that the severity of her condition and the challenging environment supported the need for air evacuation. Experts note that the coverage of helicopter transport expenses abroad depends on whether such action is deemed medically necessary according to local regulations. German health insurance policies often align with the laws of the country where the accident occurred. While some private insurance packages may include provisions for search and rescue, the final determination always hinges on the specific terms of the policy. The Automobile Club ADAC advises travelers to consider additional travel health insurance, especially those that cover rescue operations, transportation back home, and other related costs. It highlights that certain private insurance policies might offer broader protections, but the exact scope varies depending on the contract's conditions. This underscores the importance of reviewing policy details before embarking on international trips. The case reflects a growing concern among travelers about the limitations of standard health insurance coverage in emergencies abroad. As more people take long-distance vacations, the demand for comprehensive travel insurance continues to rise. Legal experts suggest that clarity in policy language and better communication between insurers and policyholders could help prevent similar disputes in the future.