Un nouveau film met en lumière les recherches du CERS sur les méfaits en ligne

A new documentary titled "Is the internet broken?" has brought attention to the groundbreaking research conducted by the Economic and Social Research Council (ESRC)-funded HateLab, led by Professor Matthew Williams of Cardiff University. The film, produced by the BBC Ideas team, examines how online hate speech and misinformation have escalated into serious societal concerns, particularly in relation to offline hate crimes. According to the documentary, spikes in online hate speech have been associated with measurable increases in hate crime incidents, underscoring the urgent need for better understanding and mitigation strategies. The research, spanning from 2012 to 2023, reveals alarming trends. In England and Wales alone, police-recorded hate crimes increased by 252% during this period. Meanwhile, over half of young individuals aged 12 to 15 report encountering hateful content online. These figures highlight the growing influence of digital environments on real-world violence and psychological distress. The film emphasizes that these developments are not isolated occurrences but part of a broader pattern linked to the evolution of the internet and its role in amplifying harmful behaviors. HateLab, a global data hub supported by the ESRC, integrates expertise from both social and computer sciences to study the intersection of online and offline harms. Its mission is to track, analyze, and provide actionable insights into the dynamics of hate speech and related criminal activities. By combining behavioral science with technological analysis, the project aims to uncover how digital platforms contribute to the spread of harmful content and how such content can lead to tangible societal consequences. Professor Williams, who serves as the director of HateLab, explains that human beings are inherently attuned to detecting threats. This evolutionary trait, he argues, has been exploited by algorithmic systems designed to maximize user engagement. Content that evokes fear, anger, or anxiety tends to be prioritized, keeping users active and increasing platform visibility. While this mechanism is not inherently malicious, it creates an environment where harmful material gains disproportionate traction. Understanding this dynamic is crucial for developing interventions that promote safer, more inclusive digital spaces. The research conducted by HateLab has led to the creation of innovative tools aimed at monitoring and responding to online harms in real time. Among these innovations is the Hero platform, which utilizes AI to detect and categorize harmful content at scale. This technology enables organizations to identify emerging threats and harmful narratives before they escalate. Additionally, the research has given rise to Nisien.ai, a spinout company from Cardiff University, which develops practical AI solutions for identifying, analyzing, and mitigating online harms. The findings from HateLab have had tangible implications beyond academic circles. They have informed policy frameworks, including the Welsh Government’s national strategy for combating hate crime. The research has also been integrated into the UK National Cyber Hate Crime Hub, aiding law enforcement agencies and national security bodies in their efforts to combat online extremism. Furthermore, the insights generated have played a role in guiding responses to major events and trending topics, showcasing the potential of research to support timely and effective community protection measures. Stian Westlake, the ESRC executive chair, highlighted the importance of evidence-based approaches in addressing the complex challenges posed by online hate and misinformation. He noted that these issues affect not only individual well-being but also the broader fabric of public discourse. The success of projects like HateLab, according to Westlake, illustrates the transformative potential of social research in tackling pressing societal problems. The BBC Ideas film, he added, effectively showcases how such research can be leveraged to foster positive change.