CroatiaA customer who ordered products from an online pharmacy received a package containing items they did not order, while some of their requested items were missing. The seller initially required the customer to return the incorrectly delivered items before refunding the money paid for the unreceived items. This created a problem because the customer was on vacation and could not return the goods during working hours. The Ministry of Economy clarified that this situation does not fall under the standard 'right to cancel' provisions but rather under the category of partial non-performance of a contract, governed by the Law on Obligatory Relations. According to this law, the seller is responsible for fulfilling the contract as agreed and must bear the cost of returning any incorrectly delivered items. The State Inspectorate also emphasized that sellers must fulfill contracts according to legal and agreed-upon conditions.
Bias read (Center): The article discusses consumer rights and legal interpretations related to contractual obligations, focusing on clarifications provided by the Ministry of Economy and the State Inspectorate. It presents both the consumer’s experience and the official explanations without overtly favoring either side
