UI offers quick answers, but does not replace doctors The increasing reliance on artificial intelligence models for health-related information has become evident, with users turning to platforms such as ChatGPT for guidance. According to recent studies, in some countries, around eight percent of individuals consult these models outside regular working hours when access to medical professionals is limited. OpenAI reported earlier this year that ChatGPT responds to billions of health-related questions weekly, with over 200 million users asking similar queries each week, equating to more than 40 million daily interactions. A representative survey conducted by YouGov in the United Kingdom found that adults frequently seek explanations about symptoms, request more detailed information on specific health conditions, and look for guidance on whether they should visit a doctor. The availability of information anytime during the day was cited as the main advantage. However, research and expert analyses indicate that responses are often inaccurate. While AI models can help explain information, they cannot guarantee reliability, accuracy, or optimality. Users may misinterpret the information presented, which raises concerns about the potential risks associated with relying solely on AI-generated advice. In response, insurance companies such as Triglav Insurance have emphasized the importance of direct consultation with qualified healthcare professionals. They have introduced additional health coverage options, including the “Zdravnik 360” service, which allows users to connect with doctors specializing in family medicine, pediatrics, gynecology, or psychiatry via video call. This service ensures timely access to professional advice, interpretation of health conditions, and guidance on further treatment steps, though it does not substitute for in-person visits with a physician or specialist. The service is particularly useful for individuals who are unsure whether their condition requires immediate attention or a specialist’s care. When users have a valid insurance policy, they can receive recommendations from a doctor regarding whether home monitoring is sufficient or if an in-person examination is necessary. These consultations also assist in organizing appointments with specialists if required. Common inquiries include pain in the joints and spine, sports injuries, skin changes, ear, nose, throat, and eye issues. Most users seek guidance on how to proceed rather than an immediate diagnosis. The service helps alleviate anxiety, especially among parents and elderly individuals who may struggle with understanding electronic prescriptions or diagnostic reports. During the holiday season, there is an increase in questions related to digestive problems, ear infections, high fever, and injuries to limbs. Users traveling abroad also benefit from remote consultations, especially when uncertain about whether to seek medical attention due to unfamiliar symptoms. Despite the growing demand for virtual consultations, there is no indication of a surge in requests for direct doctor consultations during this period. Many users still prefer face-to-face interactions, particularly for complex or urgent cases, highlighting the continued role of human expertise in healthcare decision-making.
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