PolandThe article discusses concerns raised by the European Travel Agencies Association (ECTAA) regarding new EU regulations on passenger rights that could negatively impact travel agents. The proposed rules would allow passengers to receive a full refund if flights are canceled, including fees paid to intermediaries. ECTAA argues that these regulations fail to account for the distinct role of travel agents and tour operators, who provide essential services such as comparing offers, planning trips, and offering additional support. They warn that the new rules could force agents to return their earnings and handle refunds without compensation, which they claim is unfair. ECTAA also criticizes exceptions for micro-enterprises, arguing they don’t address issues faced by larger firms. The organization advocates for clearer disclosure of refund policies at the time of booking while maintaining the right to payment for services rendered.
Procjena pristranosti (Lijevo): The article frames the issue as a conflict between passenger rights and the economic interests of travel agents, emphasizing the potential negative impact on intermediaries. It highlights the lack of balance in the proposed legislation, suggesting it favors passenger protection over industry needs.措
