The Slovenian Health Insurance Institute (ZZZS) has launched a pilot project to assess patients' readiness for knee replacement surgery via telephone calls. The initiative aims to gather quality data to manage waiting times for medical procedures. Patients scheduled for knee prostheses will be contacted by representatives of regional ZZZS units to verify their current status on waiting lists, whether they still need the procedure, have already received it, or are considering alternative providers. ZZZS emphasized that this activity is not intended to redirect patients or recommend specific healthcare providers but rather to collect data for analyzing the situation and preparing future measures to reduce waiting times and improve access to healthcare services. The phone contact activities will continue until August 31, and the findings will serve as a basis for evaluating further developments in managing waiting lists within the healthcare system.
Bias read (Center): The article presents a neutral overview of a health insurance institution's administrative initiative aimed at improving healthcare efficiency. It does not take a stance on the policy itself, nor does it favor any particular political perspective. The focus is on operational improvements rather than





