SloveniaAn elderly woman from Ljubljana expresses frustration over the discontinuation of monthly paper pension statements, stating she cannot access the information without a computer or smartphone. She highlights the difficulty older individuals face in navigating digital systems. The Slovenian Pension and Disability Insurance Fund (ZPIZ) acknowledges receiving few requests for reinstating paper statements but does not plan to reintroduce them in the future. However, they explain that data remains accessible through alternative methods such as phone calls, postal mail, in-person visits, or using the eNakazila service, which requires only a phone number and login credentials. The article outlines several options for retrieving pension information without digital tools.
Bias read (Center): The article presents a balanced view by acknowledging the concerns of older citizens while explaining the reasons behind the shift to digital services. It provides multiple alternatives for accessing pension information without requiring digital literacy, thus avoiding a clear ideological slant. The
