NatWest cracks down on 13,000 staff attending office two days a month

NatWest has mandated 13,000 employees to increase their in-office presence from two days per month to two days per week, sparking criticism from its staff union. The bank, which operates under the Royal Bank of Scotland, NatWest, Ulster Bank, and Coutts brands, announced that nearly 40,000 UK-based employees will adhere to a strict two-day-a-week office schedule starting February 2027. This shift marks the end of a remote-first policy for thousands of workers. Unite, the union representing the affected employees, described the move as a “kick in the teeth” for low-paid workers, particularly those in roles such as technology, security, data analytics, and human resources. The union argued that the change would exacerbate financial strain due to rising living costs and disrupt flexible working arrangements for individuals with caregiving duties or disabilities. These workers had previously adapted their schedules based on agreements made during the pandemic. Sharon Graham, Unite’s general secretary, criticized the bank for imposing the changes despite ongoing challenges faced by employees. She stated that the decision showed “complete contempt for its workforce.” Graham emphasized that the new rules would lead to increased travel and childcare expenses for many, adding that NatWest should abandon the proposal and engage meaningfully with its workers. NatWest defended the policy, stating it aims to enhance collaboration among teams. The bank noted that other financial institutions, including JP Morgan and Revolut, have implemented similar measures, arguing that in-person interactions benefit both employees and clients. A spokesperson said the bank acknowledges the change will affect some employees and assured them of support during the transition. The policy applies differently across departments. Some roles, such as those of traders, branch workers, and relationship managers, already require four days in the office weekly. Other positions, including communications, administrative, and analytics roles, operate on a hybrid model with six office visits monthly. Previously, Barclays faced employee backlash over its plan to mandate three days in the office per week, leading to a revised timeline for implementation. Similarly, NatWest’s policy faces resistance, with Unite urging the bank to reconsider its approach. The union highlighted that the affected workers include those in lower-paid grades, further compounding their financial burdens.