7.4 earthquake in Colombia: Elon Musk's Starlink company offers free internet connection in affected areas of the country: how it works

A powerful earthquake measuring 7.4 on the Richter scale struck Colombia on Monday, August 10, 2026, causing widespread damage and disruption across affected regions. In response, SpaceX’s satellite internet service provider, Starlink, announced it would provide free internet access for one month to impacted areas. The initiative aims to support both residents and emergency responders in maintaining communication during the crisis. Starlink stated that existing customers will automatically receive the benefit, while former users can reactivate their accounts at no cost. New users in affected zones who purchase Starlink equipment will also qualify for the complimentary service until September 12. Additionally, individuals whose devices were damaged due to the quake can request free replacements through customer support. The earthquake prompted immediate action from authorities, with connectivity emerging as a critical priority. The Ministry of Information and Communications Technologies (MinTIC), under new minister Alexandra Falla, issued directives to telecommunications operators to ensure uninterrupted communication services in disaster-stricken areas. Through Circular 0028, the government requested that operators prioritize emergency communications, ensuring that networks remain accessible for rescue operations and coordination efforts. This includes making emergency lines such as 123 available free of charge, even for users without credit or suspended services. Emergency communication channels have been expanded to include text messaging and apps as alternatives during network congestion. Mobile operators have also introduced free calls for both affected citizens and emergency personnel to facilitate contact between communities and response agencies. To further enhance connectivity, MinTIC is exploring temporary solutions involving satellite technology. The National Spectrum Agency is working to allocate unused frequency bands to enable complementary connections between terrestrial and satellite networks. This approach, known as Direct to Device, allows compatible mobile phones to communicate directly via satellites, bypassing traditional cellular infrastructure. To address potential gaps in coverage, the Communications Regulation Commission has been granted authority to implement provisional conditions that allow different operators to share functioning infrastructure in affected areas. This measure ensures that communities reliant on these networks can maintain contact with authorities and relief organizations despite partial disruptions to local infrastructure. Beyond conventional networks, MinTIC has also sought assistance from amateur radio operators and citizen band radio users to bolster communication capabilities during the emergency. Starlink's involvement highlights the growing role of private companies in disaster response efforts. The company explained how its free service operates, emphasizing that current users need take no action, while those who had previously canceled their subscriptions can easily restore service. New users must contact customer support after purchasing a Starlink device to activate the complimentary subscription. If a user’s hardware was damaged, they can request a replacement at no cost. Setting up the service involves downloading the Starlink application, finding an open area with clear sky visibility, connecting the device to power, and using alignment tools to position it correctly for optimal performance. Authorities continue to monitor the situation closely, with ongoing assessments of infrastructure damage and communication needs. As recovery efforts progress, additional measures may be implemented to ensure sustained connectivity and support for affected populations. Emergency response teams are working alongside technological providers to restore normalcy and assist in long-term rebuilding efforts.