TDCX Opens Second Hyderabad Campus, Reinforcing India as Key Global Delivery Hub

TDCX, a global leader in customer experience solutions, officially launched its second campus in Hyderabad, India, on August 20, 2026, at the Meenakshi Eco Park. The opening marks a significant step in the company’s strategy to strengthen its presence in India, which has become a critical hub for delivering technology and digital economy services worldwide. The new campus is part of TDCX’s broader expansion efforts, following a more than 600% increase in the company’s India workforce over the past three years. The expansion comes amid rapid growth in the Indian business process outsourcing (BPO) sector, which was valued at approximately $18.7 billion in 2024 and is projected to grow to $51 billion by 2035. TDCX has positioned itself as a key player in this evolving landscape, offering comprehensive customer experience, sales, and digital support services to global clients. The company’s India operations now serve major markets including Australia, New Zealand, the UK, Ireland, and North America, with a particular emphasis on digital advertising, e-commerce, fintech, and technology sectors. Located within the 6 million square foot Meenakshi Eco Park, a prominent technology corridor in Hyderabad, the new campus is designed to support large-scale operations while fostering a collaborative and innovative work environment. The facility includes spaces tailored for learning, teamwork, and performance, reflecting TDCX’s commitment to employee development and operational efficiency. The campus is strategically located to leverage Hyderabad’s robust technology ecosystem, deep talent pool, and growing reputation as a center for customer experience and digital services. Byron Fernandez, Group Chief Information Officer and Executive Vice President at TDCX, emphasized that India has evolved beyond being a cost-effective destination for outsourced services. “When clients choose Hyderabad for customer experience, sales, or technology support, they are choosing access to skilled, ambitious talent that can run complex workflows at scale,” he stated. He added that the expansion underscores how global clients increasingly view India as a primary delivery market rather than a secondary one. Ananth Premkumar, Country Director for TDCX India, highlighted the strategic advantages of Hyderabad as a hub for technology and customer experience delivery. “As our clients expand across global markets, they need partners who can quickly build high-quality teams at scale,” he noted. Premkumar cited an example where TDCX enabled a technology client to deploy fully trained agents within six weeks, significantly accelerating the client’s go-to-market timeline. This capability, combined with the region’s skilled workforce and operational excellence, positions Hyderabad as a crucial location for TDCX’s future growth. TDCX India has consistently been recognized as a top workplace, earning the “Great Place to Work” designation for four consecutive years. The company continues to build its reputation as both a reliable delivery partner and an attractive employer, drawing talent from across the globe. Its ability to deliver high customer satisfaction scores while managing complex workstreams across multiple markets further solidifies its standing in the industry. With the new Hyderabad campus, TDCX is poised to enhance its capacity to meet the rising demand for customer experience and digital services globally. The facility will play a pivotal role in supporting the company’s mission to enable businesses through innovative and scalable solutions. As the BPO sector continues to evolve, TDCX’s investment in India signals a long-term commitment to leveraging the country’s strengths in technology and human capital.