CroatiaStarting July 1st, new EU regulations require customs duties on small packages from non-EU countries, which Croatian Post customers must pay in cash upon package pickup. While initially stated that card payments would be possible, current implementation issues mean cash remains the only option for now. Croatian Post explains that the existing system for paying public contributions (VAT) introduced in 2021 is being used for these fees, but card payment options are expected to expand soon. Customers who aren't home during delivery will receive a notice indicating the amount due. The delay is attributed to software implementation challenges, which could take several weeks to resolve.
Bias read (Center): The article provides a balanced explanation of the new EU regulation and the technical challenges faced by Croatian Post. It includes direct quotes from an official source and does not exhibit biased language or selective sourcing.
