"Burn the eggs and spit them out": an indignant note from a waiter in Italy after a customer asked for the most cooked eggs

A family from Florence found their holiday breakfast turned into a social media controversy after discovering a profane message written on their restaurant order slip in Riccione, Italy. The incident occurred on August 19, when the group visited a well-known eatery on Viale Ceccarini. According to reports, the family had ordered scrambled eggs, juice, and coffee. However, the meal took an unexpected turn when they discovered a handwritten note on the order slip reading, “This has got me to the point… burn the eggs and spit inside them.” The message sparked outrage among the customers, who chose not to consume the dish due to the disturbing instruction. The order was printed at 10:05 a.m. on August 19 and later photographed by the family, which they uploaded online alongside a negative review. The note appeared beneath the request for “very well done” eggs and “without salad.” The family claimed one of the diners simply wanted the eggs cooked longer, explaining they preferred them well done. After seeing the note, they opted not to eat the eggs and instead reported the incident. The restaurant responded publicly to the negative review, acknowledging the behavior described was inappropriate and did not reflect its values, customer service standards, or professional conduct. The establishment apologized for the episode and stated it would take immediate action to prevent similar incidents in the future. According to the restaurant’s account, the message was written by a 17-year-old employee hired recently. The management emphasized this detail did not justify the severity of the situation. They added that the manager intervened immediately, personally apologized to the customers, canceled the bill, and offered them products of their choice, which the family reportedly declined. However, discrepancies remain regarding the sequence of events following the apology. The family clarified they removed the items they decided not to consume from the bill and paid normally for the espresso and bottled drink they had already consumed. They also expressed doubts about the age given for the employee involved, stating they interacted with an adult. At present, there is no independent evidence confirming either party's account. The phrase written on the order slip remains uncontested in the restaurant’s public response. Management confirmed they addressed the issue promptly and implemented necessary measures to ensure such episodes do not recur again. They reiterated their apologies to the customers. Efforts have been made to obtain further clarification from both the restaurant and its owner through media inquiries, though no additional information has been received so far. Any new developments will be incorporated accordingly.