The article describes a personal experience with grocery theft during online delivery, highlighting repeated incidents over 18 months resulting in over $1000 in losses. The author recounts a specific incident where valuable items were stolen from a delivery van, leading to frustration and financial impact. They express concerns about the reliability of online delivery services, particularly from the two major Australian supermarkets, and question whether systemic issues exist. The author suggests that such problems might be widespread and raises questions about accountability and potential solutions, such as breaking up the supermarket duopoly.
Bias read (Progressive): The article frames the issue of grocery theft and unreliable delivery services as a systemic problem affecting consumers, particularly families. While it does not explicitly call for policy changes, it implies that current market structures (the duopoly of major supermarkets) contribute to these ine




