New HMRC update as it 'scraps old model' with 'costs slashed'

Daily MirrorIndependentCenter9 hr. ago

HMRC has implemented significant changes to its operations by ending a long-standing outsourcing agreement, resulting in annual cost savings of £1 million. The tax authority replaced over 100 contractors with a new service-based framework managed by British tech firm Tecknuovo, which supports eight digital platforms related to trade and border management. This shift reduced operating costs by 18%, cut onboarding times by 86%, and ensured critical knowledge remained within HMRC rather than being tied to individual contractors. The move aligns with broader government efforts to achieve £14 billion in efficiency savings, amid growing concerns about public finances and the lack of precise tracking of consultancy spending. Experts warn that reliance on external contractors risks recurring inefficiencies if internal capabilities are not developed.

Bias read (Center): The article presents a balanced overview of HMRC's restructuring, highlighting both the cost-saving measures and the warnings from experts about potential long-term dependencies on external contractors. It does not exhibit overtly biased language or one-sided sourcing, providing context about the £1