A young Croatian family left the apartment in Nina three days earlier, correspondence with the owner shocked everyone

A young family from Croatia left their apartment in Nin three days earlier than planned after a conversation with the owner shocked them. The incident was brought to light through a Facebook group dedicated to finding accommodation on the Adriatic coast, where a user shared her experience of staying in the apartment. She had chosen the property based on photos and positive reviews on Booking, but found the reality far less satisfactory. The family arrived for a summer vacation with a baby and quickly realized the accommodation did not meet their expectations. They described several issues, including the small size of the apartment and its poor condition, particularly the kitchen. The bed was noisy, the balcony doors were difficult to open, and the glasses and cups they found were dirty. Additionally, they noted unpleasant smells coming from the drains in the kitchen and bathroom. Because of these problems, the family decided to end their stay early. They had reserved and paid for six days but opted to leave three days before the scheduled departure. They informed the owner in advance and asked what they should do with the keys. They were told to leave the keys at the door. What unsettled them was that nobody asked why they were leaving or showed interest in their dissatisfaction. When they requested the bill, they received a question: “What will you do?” The situation escalated further after the user posted a negative review on Google. The owner responded to the review, but the user claims the response contained inaccurate statements. For example, the owner claimed the reservation was made just a few days before arrival, while the user insists she had booked approximately five months in advance. She also disputes the claim that neighbors complained about her child crying. She states that her child did not cry during their stay and certainly not every evening. After the public response, the user says she received private messages via Facebook from the owner. One message included a comment about her husband’s hospitality. Another particularly upsetting detail was the owner sending her a photo of their home, which she had found on Google Maps. The user believes the owner could have only obtained the address through personal data provided during the booking process. She finds this use of data “extremely disturbing and unprofessional.” In her post, the user emphasizes that she does not intend to claim that every guest will have the same experience. “This is our personal experience and what happened to us,” she writes. The family, instead of enjoying a vacation with their baby, chose to leave the accommodation three days before the end of their reservation. “Guests should feel comfortable and safe in an apartment. Unfortunately, we did not feel that way,” she added. She hopes sharing this story will provide potential guests with additional information before making a reservation. “Our first summer vacation with our baby unfortunately did not go as planned. We hope the next one will be much better,” she concluded.