SloveniaThe article discusses the importance of human interaction over technology, arguing that businesses—both private and public—should recognize that personal contact cannot be fully replaced by technological solutions. It uses the example of a customer being denied access to an information office worker during official hours, highlighting the negative impact of such practices. The author emphasizes that public institutions exist for users, not the other way around, suggesting that prioritizing technology over human engagement can lead to poor service outcomes.
Bias read (Progressive): The article frames the issue as a critique of technocratic approaches in public services, implying that prioritizing automation over human interaction undermines democratic values and user-centric governance. The tone suggests a preference for human-centered policies, aligning with progressive views
