SpainIn 2025, the Bank of Spain processed 30,970 complaints against financial institutions, marking a 44.8% decrease compared to the previous year. This decline follows an extraordinary spike in 2024 driven by a Supreme Court ruling that allowed consumers up to five years to file claims related to mortgage fees. Now, with this legal avenue closed, the rate of complaints has dropped to six per 10,000 Spaniards. Of these complaints, only about a third were accepted for processing, with many rejected due to incomplete information or being outside the bank’s jurisdiction. Overall, Spanish customers filed over 1 million complaints in 2025, down 49% from 2024. The majority of complaints (58%) were resolved in favor of the banks, while 7% went to the Bank of Spain for review. Complaints related to credit cards now represent the largest category, accounting for 31.3%, followed by issues with accounts, transfers, and direct debits (29.1%), and mortgages (22.1%). However, despite the drop in mortgage-related complaints, there has been a significant rise in card-related disputes, particularly those involving fraud or misleading practices. While the number of complaints decreased over the past five
Bias read (Center): The article presents statistical data on consumer complaints against financial institutions without overtly favoring any side. It provides figures on the types of complaints, their resolution rates, and trends over time, but does not include subjective commentary or biased language.
