How to check your NCAP violations in the eGovPH app

Manila, Philippines, Motorists in the Philippines can now check for and settle outstanding traffic violations under the government's No Contact Apprehension Policy (NCAP) through the eGovPH Super App, according to the Metropolitan Manila Development Authority (MMDA) and the Department of Information and Communications Technology (DICT). The system was launched on July 9 as part of broader efforts to improve the accessibility of public services. The NCAP, which uses CCTV and handheld cameras to capture traffic violations, validates these incidents and matches them with vehicle registration records from the Land Transportation Office (LTO) before issuing a Notice of Violation to the registered vehicle owner. With the new integration into the eGovPH Super App, drivers can now access and manage their traffic violations remotely. To check for violations, users must download the eGovPH Super App and create an account. They will need to provide personal information including their name, date of birth, citizenship, phone number, email, current address, digital signature, valid ID, and a face scan to complete the setup. Once verified, they can navigate to the “MMDA NCAP” service within the app. Users can also utilize the app’s search bar to locate relevant services. To access their traffic violations, they must register their vehicle by submitting documents such as the LTO Certificate of Registration, along with details like the vehicle type, plate number, motor vehicle file number, and make and model. Upon successful registration, motorists can monitor the status of their violations, settle penalties through online payments, and even contest offenses by scanning a QR code. Settling violations through the app involves viewing outstanding traffic violations linked to the registered vehicle. Each record includes the date, time, location, fine amount, and reference number of the violation. Users can choose to pay for individual violations or settle all outstanding fines in one transaction. Payment options include bank transfers, e-wallets, or debit and credit cards. Once payment is confirmed, the status of the violation is automatically updated in the app. Before the integration into the eGovPH Super App, traffic violations were communicated to motorists via SMS and email from no-reply addresses. Since 2025, NCAP violations have also been posted on the “May Huli Ka” website, offering an additional layer of security to protect the personal data of vehicle owners. According to MMDA Chairman Atty. Don Artes, the website has recorded over 15 million site visits, checked more than 11 million traffic violations, and reached over 2.7 million unique users. In response to concerns about fraudulent NCAP violation texts and phishing sites impersonating official MMDA platforms, officials emphasized that all transactions conducted through the eGovPH Super App are protected by 24/7 cybersecurity monitoring. Data transmission is encrypted to ensure user privacy and adherence to data protection regulations. The eGovPH Super App functions as a central hub for accessing various government services in the Philippines, enabling remote interaction with public administration. This initiative reflects the government's ongoing push to enhance digital accessibility and streamline administrative processes for citizens.