heise-offer: iX-Workshop: Incident Leadership Communicating and decision-making in the event of a crisis

A six-week online workshop titled Incident Leadership, Communicating and Deciding in Crisis Situations will begin in September 2026, offering participants training in managing technical crises through structured leadership techniques. Organized by heise, the program aims to equip professionals with strategies for handling high-pressure scenarios such as network outages, server crashes, and ransomware attacks. The course will run from September 3 to October 8, 2026, with sessions held each week from 9:00 AM to 1:00 PM. A 10 percent early booking discount is available until August 6, 2026. The workshop focuses on incident leadership, high-reliability organizations, and crew resource management, concepts designed to help participants navigate complex situations where information gaps, human variability, and social dynamics can complicate problem-solving. It combines theoretical insights with practical exercises, including group activities, structured debriefs, and reflection tasks aimed at reinforcing learning outcomes. Participants are encouraged to apply the skills they acquire during the workshop directly within their workplaces between sessions, allowing them to refine their abilities through hands-on experience before returning to discuss and analyze their progress. Axel Allerkamp, the workshop’s trainer, brings extensive experience in crisis management and human factors under pressure. He has worked with organizations facing severe security incidents and critical situations where technical challenges often lead to human and organizational complications. His expertise spans incident response, crisis management, technical leadership, and human behavior in high-stress environments. Allerkamp emphasizes the importance of clear communication, recognizing stress and error patterns, and coordinating teams effectively even under intense pressure. The program is tailored for technical professionals transitioning into leadership roles, new team leads, and experienced IT specialists who have coordination responsibilities. These individuals are likely to encounter situations requiring decisive action and effective communication during technical crises. The workshop provides them with tools and frameworks to manage these challenges systematically and confidently. Participants will engage in realistic simulations to understand how effective leadership functions in technical crisis scenarios. These simulations aim to replicate conditions where information is limited, people react differently, and technical problems create social dynamics that must be navigated carefully. Through these exercises, attendees will develop the ability to make informed decisions and maintain calm communication amidst uncertainty. The structure of the workshop includes brief theoretical inputs followed by group exercises and structured reflections. This approach ensures that participants not only learn concepts but also practice applying them in a controlled environment. Between weekly sessions, they are expected to implement the learned methods in their professional settings, gathering practical experiences that will be discussed and analyzed in subsequent meetings. The workshop's emphasis on incident leadership aligns with broader industry trends focused on improving resilience and preparedness in the face of increasing cybersecurity threats and operational disruptions. As businesses become more reliant on digital infrastructure, the need for skilled leaders capable of managing crises effectively grows. This program seeks to address that demand by providing targeted training that bridges theoretical knowledge with practical application.