The Hong Kong Ombudsman has criticized the Transport Department for systemic flaws that enabled 'queuing gangs' to exploit the driving license application process. These groups submitted a large number of applications through the ticketing system, using loopholes in the pre-online booking era. The report highlights issues such as duplicate bookings and individuals reserving multiple appointment slots, which led to the misuse of limited counter resources for commercial purposes. The Transport Department acknowledged these problems occurred prior to implementing an online-only appointment system. The Ombudsman emphasized that the failures were due to inadequate management and outdated systems.
Bias read (Center): The article presents findings from an official watchdog and includes statements from both the Ombudsman and the Transport Department. It does not exhibit clear bias toward any political side, focusing instead on systemic inefficiencies and recommendations for improvement.



