IndiaA consumer commission in Chandigarh ruled against Asics India, ordering the company to refund the price of a pair of defective running shoes and pay additional compensation. The complainant, Ajay Malik, purchased the shoes in 2020 for Rs 6,499 after a 50% discount, claiming they developed a defect within a month that could have caused injury. He reported the issue to the store, which initially agreed to an exchange but later offered only a credit voucher. Asics denied any manufacturing defect and claimed it provided a goodwill gesture. However, the commission rejected these claims, stating the company failed to provide evidence supporting its position and emphasized the expectation of durability for branded footwear.
Bias read (Center): The article presents a balanced account of both the consumer's complaint and Asics' defense, without overtly favoring either side. While the outcome favors the consumer, the reporting does not exhibit strong ideological slant, maintaining neutrality in framing the dispute.
