Access to justice begins with dialogue, must ensure dignity and inclusion: CJI Surya Kant

Chief Justice of India Surya Kant emphasized during a speech at the Western Zone Regional Conference of the National Legal Services Authority (NALSA) in Indore that access to justice hinges on dialogue, dignity, and inclusion. Speaking to attendees, including Union Law Minister Arjun Ram Meghwal, Madhya Pradesh Chief Minister Mohan Yadav, and judges from the Supreme Court and High Courts, the CJI highlighted that legal aid must prioritize engaging with individuals rather than simply delivering information. He stressed that the essence of justice lies in ensuring that citizens are treated as individuals, not just as case numbers. In his remarks, CJI Kant noted that the goal of legal aid is to bring justice to people wherever they are, instead of requiring them to come to legal institutions. “Access to Justice has never been built by laws alone. It begins with a conversation,” he stated, underscoring the importance of listening to the voices of those seeking legal assistance. According to reports, the CJI explained that the initial experience of justice often occurs when someone enters a legal aid clinic, forming opinions about the justice system based on how they are treated and listened to. Therefore, providing clear explanations and maintaining respectful communication is crucial. He further elaborated on the significance of dignity in the justice process, stating that for ordinary citizens, the journey toward justice starts the moment they step into a legal aid facility. “The real test of an institution is not how well it serves those who are able to reach it, but how effectively it reaches those who never can,” he remarked. This sentiment reflects a broader commitment to inclusivity, particularly for marginalized groups facing barriers such as poverty, disability, or limited awareness. CJI Kant also called for legal services to be adapted to meet the specific needs of diverse communities, emphasizing the importance of addressing grievances in local languages. By doing so, the justice system can better connect with the people it aims to serve. In addition, he praised legal services volunteers, referring to them as part of the “judicial army” who play a vital role in implementing government initiatives at the grassroots level. Madhya Pradesh Chief Minister Mohan Yadav, speaking at the event, acknowledged the transformative impact of modern technology on the judiciary. He outlined efforts to revamp the judicial framework through innovations such as e-filing, digital record-keeping, the “One Data-One Case” initiative, virtual court proceedings, and improved judicial administration. These advancements, he argued, have significantly enhanced the efficiency and accessibility of the justice system. The conference, organized by NALSA, brought together legal professionals, policymakers, and community representatives to discuss strategies for improving legal aid and public engagement. With continued emphasis on dialogue, dignity, and inclusion, the discussions reflect a growing recognition of the need to make justice more accessible and responsive to the needs of all citizens. As the legal community moves forward, these principles will remain central to shaping a more equitable and inclusive justice system.